Customer Service Email ---> [firstname.lastname@example.org]
If we have made a mistake, such as sending the wrong item, the wrong size or if there is a manufacturer defect, please send pictures to email@example.com and we will replace the item. We may have you return the wrong item with a prepaid shipping label.
A size chart is included to prevent size issues.
To be eligible for a return for damages or incorrect item, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org Please note that returns will need to be sent to the following address provided once we are contacted in writing within 48 hours of delivery.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.